Returns & Refunds

We want you to be completely satisfied with your purchase

Return Policy

30-Day Return Window
You have 30 days from the date of delivery to return items in their original condition.
Accepted Return Reasons
• Damaged or defective items
• Wrong item received
• Not as described
• Quality issues
• Change of mind (unopened items only)
Non-Returnable Items
• Perishable goods (food, flowers)
• Personal care items
• Custom or personalized items
• Digital products
• Items marked as non-returnable

Refund Process

Submit Return Request
Within 30 days of delivery
Return Approved
1-2 business days
Item Received
3-5 business days
Refund Processed
5-10 business days
Refund Methods
• Original payment method
• Store credit (faster processing)
• Bank transfer (for large amounts)

Request a Return

Your return request has been submitted successfully. We'll review it within 1-2 business days.
Something went wrong. Please try again.
Upload photos of damaged items or issues (max 5 photos)

Frequently Asked Questions

How long does it take to process a refund?
Refunds are typically processed within 5-10 business days after we receive your returned item. The time may vary depending on your payment method and bank processing times.
Do I have to pay for return shipping?
Return shipping is free for damaged, defective, or wrong items. For change of mind returns, you may be responsible for return shipping costs.
Can I return perishable items?
Perishable items like food and flowers cannot be returned for safety reasons. If you receive damaged perishable items, please contact our support team immediately.
What if my return is denied?
If your return is denied, you'll receive an explanation via email. You can appeal the decision by contacting our customer support team with additional information.
Can I track my return status?
Yes! You can track your return status through your account dashboard or by using the return tracking number provided in your confirmation email.